Amazon’s PillPack integrates with Blue Cross Blue Shield of Massachusetts

Amazon’s online pharmacy business, PillPack, has integrated with Blue Cross Blue Shield of Massachusetts to help members of the health plan manage their medications. The integration is the first of its kind with PillPack.

PillPack is specifically integrated with the MyBlue member app and website that enables members to manage and fill their prescriptions through the online pharmacy. Amazon acquired PillPack for roughly $1 billion last year. The integration is targeted toward those members of BCBS of Massachusetts, a not-for-profit health plan, who take multiple medications. The program is available to members of the health plan’s commercial, fully insured accounts.

"We know many of our members are managing multiple daily medications, which can cause confusion and stress," Andrew Dreyfus, president and CEO of Blue Cross Blue Shield of Massachusetts, said in a statement. "By making it easy to use PillPack, we are giving our members easy access to a simpler, more personalized experience that removes the guesswork from managing multiple medications. Members will receive automatic, reliable, clearly labeled prescriptions at their homes when they need them."

The integration means that members who choose to switch over to PillPack online don’t have to re-enter their insurance information or medication lists. The partnership between PillPack and BCBS of Massachusetts comes at no extra charge to members to order, pay for, track and receive medications to their door.

The core services provided by PillPack include:

  • Delivered, pre-sorted 30-day supply of medications
  • Customized dosing packaging with the date, time, medication name, strength and medication label with directions
  • Regular copay or co-insurance rates with no additional fees
  • 24/7 access to pharmacists via phone, email or online chat
  • Proactive contact with doctors to refill prescriptions before they run out
  • Ongoing prescription checking to prevent adverse interactions