As patient ratings continue to gain traction in healthcare, sites like Yelp are contributing to the improvement of patient care, according to a new report from the New York Times.
Most data on patient satisfaction is collected through the Hospital Consumer Assessment of Healthcare Providers and Systems survey, which can be costly for healthcare systems. But now sites like Yelp and RateMDs.com can be used to extract patient satisfaction information and it tends to be free.
Physicians in San Francisco found that high ratings on Yelp were associated with lower mortality for myocardial infarction and pneumonia, along with fewer readmissions.
To read more about how online review sites are influencing health system ratings, follow the link below: