Joint Commission CEO: Current quality improvements won’t get hospitals to zero harm

Mark Chassin Joint Commission ACHE

Mark Chassin, MD, MPH, MPP, president and CEO of The Joint Commission, speaking at the 2018 ACHE Congress in Chicago

In a presentation at the American College of Healthcare Executives (ACHE) Congress, Joint Commission president and CEO Mark Chassin, MD, MPP, MPH, made the case that creating a high-reliability organization with zero incidents of patient harm shouldn’t be seen as an abstract, aspirational goal.