Quality

Humana and Kaiser Permanente were the two health insurance providers with the highest customer satisfaction scores, according to the American Customer Satisfaction Index (ACSI) Financial & Insurance Report 2018.

In a study of Yelp reviews of emergency departments (EDs) and urgent care centers, more consumers rated urgent care centers higher.

In the shift toward value-based care, at least one health insurer is making good on its goals to convert its contracts, according to the fifth annual value-based care report by Humana.

While it’s not necessarily the technology of electronic health records that can lead to burnout and lower job satisfaction, the approach to documentation has damaged the sense of meaningfulness in healthcare, according to Melinda Ashton, MD, who penned a perspective in the New England Journal of Medicine.

Health insurer Aetna must pay $25.5 million to the family of a cancer patient who was denied coverage by the company for treatment.

The high cost of healthcare services and treatments have led many individuals to turn to crowdfunding sites to help pay for the cost of care. However, these fundraising campaigns are sometimes raising money for less-than-credible treatments, according to a research letter published in JAMA.

Strains of C. diff—a bacteria that can cause inflammation of the colon—can survive commercial laundry practices in hospitals, according to a recent study published in Infection Control & Hospital Epidemiology.

The Department of Justice indicted four men and seven companies for their roles in a $1 billion healthcare fraud scheme and announced plea deals and another charge.

Two major healthcare insurers, Aetna and Humana, are set to dole out hundreds of thousands of dollars to settle separate disputes over health information disclosures and inadequate network coverage.

Senator Chuck Grassley (R-IA) has asked the Federal Trade Commission to investigate contracts between hospital systems and health insurers following a report from The Wall Street Journal that these secret contracts prevent savings by limiting competition and even increasing costs to consumers.

The Hospital Readmissions Reduction Program (HRRP) has successfully slashed readmissions for heart failure, acute MI (AMI) and pneumonia without causing mortality increases, according to an analysis of Medicare data published in JAMA Network Open.

Almost half of emergency physicians report having been physically assaulted while at work, according to a new poll.